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frequently asked questions
SHIPPING & DELIVERY
Most orders with in Australia arrive with in 5-8 days from dispatch, however delivery times can vary dependent on where the parcel is going. If you need an item urgently contact us and we'll arrange an express option. For Orders within Australia we use either AusPost, Startrack, Fastway, Aramex or DHL Dependent on the item.
*NOTE - It is YOUR responsibility to provide us with a deliverable address.
We deliver to most countries via AusPost, DHL or Aramex services. For quotes it is weight dependent by Kilo, upon checkout you will be shown the correct amount for shipping.
Estimated Delivery Times.
Australia - 5-8 Business Days
United States/Canada - 5-10 Business days
Asia - 6-12 Business Days
Europe - 6-10 Business Days
New Zealand - 5 - 9 Business Days
Africa - 6-10 Business Days
*Please note these are estimated delivery times and can vary due to customs clearances which can take longer
Shipping is based on volumetric weights calculated by the courier/postal companies, you can see the exact quote for you purchase upon checkout..
Yes once the item is dispatched we will provide you with a tracking number and a link to the relevant tracking page via email.
Product
Yes, it's as easy as contacting us via atsport@outlook.com.au, messaging us via our chat box on the website or on +61 411 804 757 and we will be able to get that sorted for you.
Yes we can place pre-order with a small 20% deposit and as soon as it's back in stock and full amount is payed will be sent out to you.
Yes we can customise cricket bats to your specific needs for any of the following brands.
SS, TON, MRF, CEAT, BDM
Be Sure to Contact us with your specific requirements and we can get you a quote.
Yes we do, for $14.99 we will get your bat ready for use in the nets. We never recommend taking any bat straight into a match no matter the preparation time
PAYMENT
The Following Payment Methods are Accepted
Credit or Debit Cards (Visa, Mastercard, American Express)
Paypal
Bank Transfers (Has to clear before dispatch of Items)
Afterpay (Australia Only)
Zippay (Australia Only)
Yes our eCommerce website and platform is 100% secure and SSL Encrypted as well as our payment gateways. None of you payment information is stored on the website.
Yes you can via Bank Transfer (Has to clear before dispatch of Items)
Contact us for Banking Details
No, but the website can give you the price in your local currency with the currency switcher option but upon checkout payment can only be processed in AUD.
In the Cart page you should be able to locate an "Apply Discount Code" Button
In Checkout Page for Payments underneath the payment methods you should be able to locate an "Apply Discount Code" Button
Returns
30 DAY 100% Money Back Guarantee means if you receive the order and don't like it for what every reason then you can return the order to us with in 30 days and get a 100% refund
The Order has to be in an unused and resealable as new state when we receive the item and after receiving and inspecting the order you will receive the refund
Note* Once a cricket bat is oiled and knocked it is no longer considered to be in an unused and resalable as new state.
Once you've gotten in touch with us you can send it to us via your chosen postal or courier service and you will also need to email us tracking details via atsport@outlook.com.au
You'll be returning the order to
38 Ohrid Place
Joondalup, WA
Australia, 6027
