Frequently Asked Questions
CAN I GET MORE IMAGES OF A PRODUCT THAT I AM INTERESTED IN?
Yes, it's as easy as contacting us via email@example.com or messaging us via our chat box on the website and we will be able to get that sorted for you.
IF AN ITEM IS SOLD OUT CAN I STILL ORDER IT?
Yes we can place pre-order on the bat with a small 10% deposit and as soon as it's back in stock and full amount is payed will be sent of to you.
CAN I GET CUSTOMIZED UNIFORMS FOR ME OR MY TEAM?
Yes we can get you a fully sublimated customized kit upon request. Just contact us via firstname.lastname@example.org or messaging us via our chat box on the website and we will be able to get that sorted for you.
DO YOU KNOCK IN BATS?
Yes we can get this done for you, it will take an extra 4-5 days to have the bat fully prepared and dispatched.
WHAT ARE THE ACCEPTED PAYMENT METHODS?
The Following Payment Methods are Accepted at AT Sports Credit or Debit Cards Paypal Bank Transfers (Has to clear before dispatch of Items) Afterpay Zippay
CAN I TRUST YOUR WEBSITE TO MAKE A PAYMENT SECURELY?
Yes our eCommerce website and platform is 100% secure and SSL Encrypted as well as our payment gateways. None of you payment information is stored on the website.
I DON'T HAVE A CREDIT CARD, CAN I STILL PAY?
Yes you can via Bank Transfer (Has to clear before dispatch of Items) Paypal
I'M AN OVERSEAS CUSTOMER, AM I ABLE TO PAY IN MY CURRENCY?
No, but the website can give you the price in your local currency with the currency switcher option but upon checkout you will have to pay in AUD.
IF I ORDER TODAY WHEN I RECEIVE MY PRODUCT?
Most orders with in Australia arrive with in 5-7 days from dispatch, however delivery times can vary dependent on where the parcel is going. If you need an item urgently contact us and we'll arrange an express option. For Orders with in Australia we use either AusPost, Fastway, Couriers Please or DHL Dependent on the item.
*NOTE - It is YOUR responsibility to provide us with a delivrable address.
I AM AN OVERSEAS CUSTOMER CAN YOU DELIVER TO ME?
Yes we deliver to most countries via AusPost or DHL Express services. For quotes it is weight dependent by Kilo, upon checkout you will be shown the correct amount for shipping. Estimated Delivery Times United States/Canada - 5-10 Business days Asia - 6-12 Business Days Europe - 6-10 Business Days New Zealand - 5 - 9 Business Days *Please note these are estimated delivery times and can vary due to customs clearances which can take longer
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Shipping is based on volumetric weights calculated by the courier/postal companies, you can see the exact quote for you purchase upon checkout.
CAN I TRACK MY ORDER?
Yes once the item is dispatched we will provide you with a tracking number and a link to the relevant tracking page via email.