Facts, Answers & Questions
SAFE & SECURE
AT Sports is run through one of the biggest and most widely used and reliable eCommerce platforms available. All Payment data is encrypted and secure with being PCI Complaint
For your security we do not accept credit card payments over the phone and we do not store any of your payment information on our website and the payment information stays with our trusted and secure merchant providers Tyro, Afterpay, Zippay.
WHAT IS PCI DSS COMPLIANCE?
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
If you want to sell online and accept payments from Visa, Mastercard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant
We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.
We accept major credit and debit cards from
BUY NOW, PAY LATER OPTIONS
*Please Note , this service is available in Australia Only
For those that don't have the funds to pay upfront for there goods or find it easier to pay through installments AT Sports accepts payments through both Afterpay and Zippay.
Its as easy as
- Adding the item to cart
- Checking out
- In Payment Methods selecting either Afterpay or Zippay
- From then they will take you to there respective sites
- Follow the prompts
- Once its approved we get the order and its sent out to you same as if you had payed upfront
- Pay off the item at your leisure
Pay for your purchases over four simple instalments
Pay for your purchase over four instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best.
Pay nothing extra when you pay on time
If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.
No new card applications, instant approval online
Forget about long, complicated application forms. Afterpay’s proprietary platform makes it quick and easy to get approved instantly and keep shopping.
For More Information Click the Link
|Account limit||Under $1000||Over $1000|
|Interest free period||0% always||0% interest for 3 months
Promotional offers 6-48 months
|Establishment fee||$0||$0 - $99|
|Minimum repayments||$40/month||From $40/month|
$6/month waived if you have no balance
|$6/month waived if you have no balance|
Apply for your zip account and make as many purchases as you want up to your limit.
Everyone’s different. That’s why we let you tailor your payments to suit your lifestyle.
Every purchase you make with Zip is interest free. Online or instore, every time, every day.
It's easy! Every time you make a purchase we simply add it to your account. Then at the beginning of the month, we send you a summary (called a "statement") of what you spent and what you paid in the month. You can then pay it back in full at the end of the month or pay over time from as little as $40 a month, interest free.
For More Information Click the Link
Shipping & Delivery
Q: IF I ORDER TODAY WHEN SHOULD I RECEIVE MY PRODUCT?
Most orders with in Australia arrive with in 5-8 days from dispatch, however delivery times can vary dependent on where the parcel is going. If you need an item urgently contact us and we'll arrange an express option. For Orders within Australia we use either AusPost, Startrack, Sendle dependant on the option chosen
For delivery time frame for our different delivery options
Free - 5-11 days
Auspost Standard - 5-8 days
Auspost Express - 2-6 days
Startrack Express - 1-2 days (Authority To Leave ONLY)
*NOTE - These are estimate times & It is YOUR responsibility to provide us with the correct and deliverable address.
Q: SHIPPING OPTIONS AND TIMEFRAMES FOR ORDERS:
We deliver to most countries via AusPost, DHL or Aramex services. For quotes it is weight dependent by Kilo, upon checkout you will be shown the correct amount for shipping.
Estimated STANDARD Delivery Times.
Australia - 5-8 Business Days
United States/Canada - 5-10 Business days
Asia - 6-12 Business Days
Europe - 6-10 Business Days
New Zealand - 5 - 9 Business Days
Africa - 6-10 Business Days
*Please note these are estimated delivery times and can vary due to customs clearances which can take longer
Q: HOW MUCH DO YOU CHARGE FOR SHIPPING?
Shipping is based on volumetric weights calculated by the courier/postal companies, you can see the exact quote for you purchase upon checkout.
Yes once the item is dispatched we will provide you with a tracking number and a link to the relevant tracking page via email.
Q: WHERE DO THEY COME FROM?
Our store is based in Balcatta WA in Australia (15 mins north of Perth) so keep that in mind as you may be subject to local import duties OUTSIDE Of Australia.
Q: CUSTOMS & DUTIES (EXCLUDING AUSTRALIA)
If you're buying from overseas (Any Country Other Than Australia) you may be subject to local customs and duties. It is your responsibility to be aware of your local customs and duties rates and for the payment of the customs and duties rates. Refusal to pay customs and duties will result in you being charged the return shipping costs, any couriers charges and fines, customs fees to import them back into our possession and 15% restocking fee.
Q: IT SAYS THERE IS FREE SHIPPING AVAILABLE?
Yes FREE Shipping is available Worldwide to all orders of $200 AUD or more.
During the Holiday Season we do our best to get your order to you on time and all times stated for delivery are estimated times and unfortunately delays can occur. Our recommendation is if you would like to get the order prior to the holiday season then to place your order before the 10th of December to get your order in time.
Cricket Bats Warranty
WARRANTY TERMS & CONDITIONS
Subject to the following terms & conditions AT Sports will repair or replace your product at the manufactures discretion
All bats sold by AT Sports receive a 12 month Warranty at the discretion of the manufacturer. Replacement bats will have a maximum of 6 months warranty (from the time of replacement)
Handle, Toe, Edges, Shoulder are not covered under warranty as they are vulnerable areas and can break due to incorrect shot selection
Once a cricket bat is deemed to be used (Includes Knocking and Oiling) it is not eligible for return but is still eligible for a repair and/or replacement under warranty
DOES NOT APPLY TO
The Warranty on Bats Purchased through AT Sports Does Not Apply To
- Manufacturer Labels Have Been Removed
- Damage to toe, edges & shoulder (Under any Circumstances)
- Damage through improper use
- Use of non-leather cricket balls (Including bowling machine balls)
- Yorker Damage
- Water/Moisture Damage
- Heat Damage
- Damage due to a lack of preparation (knocking-in)
- Damage Cause by a repairer attempt of a 3rd party
- Use of Cheap low standard cricket balls
- Minor wear and tear doesn't constitute a warranty claim and happens to every bat over time
Knocking in does not make it the bat match ready and the correct methods should be adhered to before taking a cricket bat into a game
Our recommendation is that a cricket bat after knocking be used in the nets against old balls and slow bowlers and slowly build from there until you're able to use new balls in practice and no seam marks are visible
If a bat is taken into a match under prepared it will void the warranty
THINGS TO REMEMBER
- A cricket bat is NOT going to look new forever & cracks will appear on the willow.
- The lifespan of a bat depends on the amount of use & the care taken for your bat (keep out of excessively warm conditions & wet weather) + We recommend that a toe guard/shoe goo should be fitted for extra protection against toe damage.
- AT Sports needs to see the product to arrange the correct course of action following a warranty claim.
- Currently there is no standard remedy for a warranty claim and the course of action depends on the circumstances. A course of action may include repair, replacement, refund or having the service performed again. Warranty assessments and decisions are at the discretion of the manufacturer.
Repairs do not come with any warranty as with any repair the strength of the bat will not be the same as it originally was and the repair is taken place to put in a usable condition, although we do our best to ensure the bat lasts as long as possible there is no guarantee that the bat will last 1 ball or 4 years after repair.
Other Goods Warranty
SOFT GOODS - PADS, GLOVES, THIGH PADS
Split seams/stitching are covered under warranty and the warranty period is 3 months. Wear & Tear including broken strap buckles are not included in Warranty under any circumstances
Split seams/stitching/spike blowout or separation of the sole are covered under warranty and the warranty period is 3 months. Wear & Tear including stud threading is not included in Warranty under any circumstances.
Split seams/stitching/broken zipper & faulty wheel are covered under warranty and the warranty period is 3 months. Wear & Tear including breaking of wheels is not included in Warranty under any circumstances
Only a broken micro adjustment feature is covered under warranty and the warranty period is 6 months. Wear and tear or any damage caused by impact of a cricket ball, careless handling are not covered under any circumstances
ALL OTHER PRODUCTS
Will be assessed by AT Sports and or the manufacturer on goodwill basis.