Please Note* ALL Warranty Claims require proof of purchase with the date.

ENGLISH WILLOW Cricket Bats Warranty

WARRANTY TERMS & CONDITIONS

Subject to the following terms & conditions AT Sports will repair or replace your product at the manufactures discretion

All bats sold by AT Sports receive a 12 month Warranty at the discretion of the manufacturer. Replacement bats will have a maximum of 6 months warranty (from the time of replacement)

Handle, Toe, Edges, Shoulder are not covered under replacement warranty as they are vulnerable areas that can be damaged at anytime andΒ will NOT be replaced under any circumstances but we will repair damaged in these areas within the warranty period if the bat hasn't had any of the issues featured in the "DOES NOT APPLY TO" List below.

DOES NOT APPLY TO

The Warranty on Bats Purchased through AT SportsΒ Does Not ApplyΒ To

  • Manufacturer Labels Have Been Removed
  • Damage through improper use
  • User Negligence (eg. Using the bat without face protection)
  • Use of non-leather cricket balls (Including hard plastic bowling machine balls)
  • Water/Moisture Damage
  • Heat Damage
  • Damage due to a lack of preparation (knocking-in)
  • Damage Cause by a repairer attempt of a 3rd party
  • Use of Cheap low standard cricket balls
  • Minor wear and tear such as surface cracking doesn't constitute a warranty claim and happens to every bat over timeΒ regardless of how many times used.

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If you have not done any of the above then you'll be eligible for the below

DAMAGE REPAIR Β REPLACEMENT
Toe βœ… ❌
Edges βœ… ❌
Shoulder βœ… ❌
Handle βœ… ❌
Complete Horizontal Split ❌ βœ…
Complete Vertical Split ❌ βœ…

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AT SPORTS RECOMMENDS

In order to get the best our of your bat and avoidΒ nullifying your cricket bat warranty AT Sports recommends the following

1. Prepare the bat properly with Knocking and Oiling either done by a professional or by AT SPORTS.

2. Used in the nets in at leastΒ ten, 20-30 min practice sessions before in game use, gradually increasing intensity starting from gentle use and soft old cricket balls.

2. After Prep a quality form of face protection is used to protect theΒ main playing area and avoid outside substancesΒ damaging the main playing area as much as possible and to change this sheet every 6 months.

3. A quality form of toe protection is used to avoid any outside substances (eg moisture) from affecting the toe and compromising the integrity of the bat.

4.Β Stored in a dry and moderate temperature room.

5. Using only quality cricket balls, we'd only recommend Kookaburra Cricket balls and hard rubber bowling machine balls.

THINGS TO REMEMBER
  • A cricket bat is NOT going to look new forever & cracks will appear on the willow.
  • The lifespan of a bat depends on the amount of use & the care taken for your bat (keep out of excessively warm conditions & wet weather) + We recommend that a toe guard/shoe goo should be fitted for extra protection against toe damage.
  • AT Sports needs to see the product to arrange the correct course of action following a warranty claim.
  • Currently there is no standard remedy for a warranty claim and the course of action depends on the circumstances. A course of action may include repair, replacement, refund or having the service performed again. Warranty assessments and decisions are at the discretion of the manufacturer.

BAT REPAIRS

Repairs do not come with any warranty as with any repair the strength of the bat will not be the same as it originally was and the repair is taken place to put in a usable condition, although we do our best to ensure the bat lasts as long as possible there is no guarantee that the bat will last 1 ball or 4 years after repair.

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Other Goods Warranty

SOFT GOODS - PADS, GLOVES, THIGH PADS

Split seams/stitching are covered under warranty and the warranty period is 6 months. Wear & Tear including broken strap buckles are not included in Warranty under any circumstances

SHOES

Split seams/stitching/spike blowout or separation of the sole are covered under warranty and the warranty period is 6 months. Wear & Tear including stud threading is not included in Warranty under any circumstances.

KIT BAGS

Split seams/stitching/broken zipper & faulty wheel are covered under warranty and the warranty period is 6 months. Wear & Tear including breaking of wheels is not included in Warranty under any circumstances

HELMETS

AΒ broken micro adjustment feature, out of the box irregular grille shape, out of the box loose inner shell is covered under warranty and the warranty period is 6 months. Wear and tear or any damage caused by impact of a cricket ball, careless handling are not covered under any circumstances

KASHMIR WILLOW / ALTERNATE WILLOW CRICKET BATS

Warranty covers complete horizontal or vertical splits and the warranty period is 6 months.

ALL OTHER PRODUCTS

Will be assessed by AT Sports and or the manufacturer on goodwill basis.

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