Masuri StemGuard Lite Cricket Helmet Neck Guard - JUNIOR

30 DAYS RETURNS POLICY

Although we do our best to thoroughly check all items before dispatch we are human and on very rare occasions something can go wrong. We cover the following situations

• Incorrect items
• Missing Items

**For Faulty/Defective Items see the Warranty Tab

In such circumstances we advice to be contacted to be made aware of any of the above conditions within 7 days of receiving the items and if items are to be sent back to us then sent within 30 days of purchase. Anytime after this we will not consider for returns or exchange.

In such cases you'll be eligible for one of the following of your choice

a). Exchange for full value of the item including return postage
b). Full Refund including return postage
c). Full Store Credit including return postage

Terms & Conditions Include

• The items should be returned in an unused new and resalable state
• The product packaging should also be returned in a new state as we can't sell the items on or return faulty items to manufacturers without the product packaging. (This is not the materials to ship the items)
• Cricket Bats - Knocking & Oiling done by AT SPORTS is valid for 30 days Returns however any 3rd Party bat knocking or oiling or any amount of use excludes bats from this policy under any circumstances, we also take images of the bats prior to dispatch to avoid discrepancies.
• Items with MINOR Shop wear, Dust WILL NOT be considered as faulty or defective and will not be considered under THIS policy under any circumstance, as the items we send are fit for its intended use and not for an aesthetic basis.
• We must be contacted prior to dispatch of return items, items received without prior communication unfortunately will be sent back. (Does not include notes in the package)
• Package must contain the items & the proof of purchase (eg reciept) to match with the order of customer who has communicated with us prior to dispatch.
• Must have proof that the items were sent before 30 Days of purchase date in the form of tracking or receipt date.
• We will inspect the returned items prior to any decisions made.
• Compressions, Abdo guards, briefs, socks are not eligible under any circumstances due to hygiene.

30 DAYS for CHANGE OF MIND RETURNS POLICY

All orders placed at AT Sports come with a 30 Days CHANGE OF MIND Returns guarantee. If for whatever reason at any point within the 30 days you change your mind, you have the choice of either one of the two below.

a). Exchange for the equal value payed on the order and pay the difference if applicable or if the exchange item is of less value then you will receive the balance in store credit minus transaction fees and shipping costs.

b). Return your items for the equal value payed for store credit (Valid for 12 Months) minus the transaction fees and shipping costs.

Terms & Conditions Include

• The items should be returned in an unused new and resalable state
• The product packaging should also be returned in a new state as we can't sell the items on without the product packaging. (This is not the materials to ship the items)
• Items ordered incorrectly for any reason by the customer fall under the 30 days change of mind policy.
• Cricket Bats - Knocking & Oiling done by AT SPORTS is valid for 30 days Change of Mind Returns however any 3rd Party bat knocking or oiling or any amount of use excludes bats under any circumstances, we log images of the bats prior to dispatch to avoid discrepancies.
• EXCLUDES CLEARANCE Items
• The customer must pay for the return postage costs
• We must be contacted prior to dispatch of return items, items received without prior communication unfortunately will be sent back.
• Package must contain the items & the proof of purchase (eg receipt) to match with the order of customer who has communicated with us prior to dispatch.
• You're only eligible for store credit or exchange to the value PAYED not what the items are valued at currently.
• Must have proof that the items were sent before 30 Days of purchase date in the form of tracking or receipt date.
• For Change of mind, the customer pays the return postage cost as well as the initial postage cost. If you qualified for FREE shipping we will deduct the ACTUAL postage cost we payed.
• We will inspect the returned items prior to any decisions made.
• Compressions, Abdo guards, briefs, socks are not eligible under any circumstances due to hygiene.
• Items purchased outside of a Sale period will have their store credit suspended for the duration of any & all sale periods for the duration of the store credits life span.

Transaction Fees

As transaction fees are not returned to us under any circumstance we must deduct this for any 30 Days Change of Mind order. The following is deducted from total store credit/exchange value.

Q: HOW CAN I RETURN MY ORDER?
Once you've gotten in touch with us you can simply come instore or send it to us via your chosen postal or courier service and you will also need to email us tracking details via info@atsport.com.au

Q: WHERE DO I RETURN MY ORDER?
You'll be returning the order to

AT SPORTS
0466 062 260
4/220 Balcatta Rd
Balcatta WA
Australia, 6021



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Please Note* ALL Warranty Claims require proof of purchase with the date.

ENGLISH WILLOW Cricket Bats Warranty

WARRANTY TERMS & CONDITIONS

Subject to the following terms & conditions AT Sports will repair or replace your product at the manufactures discretion

All bats sold by AT Sports receive a 12 month Warranty at the discretion of the manufacturer. Replacement bats will have a maximum of 6 months warranty (from the time of replacement)

Handle, Toe, Edges, Shoulder are not covered under replacement warranty as they are vulnerable areas that can be damaged at anytime and will NOT be replaced under any circumstances but we will repair damaged in these areas within the warranty period if the bat hasn't had any of the issues featured in the "DOES NOT APPLY TO" List below.

DOES NOT APPLY TO

The Warranty on Bats Purchased through AT Sports Does Not Apply To

• Manufacturer Labels Have Been Removed
• Damage through improper use
• User Negligence (eg. Using the bat without face protection)
• Use of non-leather cricket balls (Including hard plastic bowling machine balls)
• Water/Moisture Damage
• Heat Damage
• Damage due to a lack of preparation (knocking-in)
• Damage Cause by a repairer attempt of a 3rd party
• Use of Cheap low standard cricket balls
• Minor wear and tear such as surface cracking doesn't constitute a warranty claim and happens to every bat over time regardless of how many times used.

If you have not done any of the above then you'll be eligible for the below

AT SPORTS RECOMMENDS

In order to get the best our of your bat and avoid nullifying your cricket bat warranty AT Sports recommends the following

1. Prepare the bat properly with Knocking and Oiling either done by a professional or by AT SPORTS.

2. Used in the nets in at least ten, 20-30 min practice sessions before in game use, gradually increasing intensity starting from gentle use and soft old cricket balls.

2. After Prep a quality form of face protection is used to protect the main playing area and avoid outside substances damaging the main playing area as much as possible and to change this sheet every 6 months.

3. A quality form of toe protection is used to avoid any outside substances (eg moisture) from affecting the toe and compromising the integrity of the bat.

4. Stored in a dry and moderate temperature room.

5. Using only quality cricket balls, we'd only recommend Kookaburra Cricket balls and hard rubber bowling machine balls.

THINGS TO REMEMBER

• A cricket bat is NOT going to look new forever & cracks will appear on the willow.

• The lifespan of a bat depends on the amount of use & the care taken for your bat (keep out of excessively warm conditions & wet weather) + We recommend that a toe guard/shoe goo should be fitted for extra protection against toe damage.

• AT Sports needs to see the product to arrange the correct course of action following a warranty claim.

• Currently there is no standard remedy for a warranty claim and the course of action depends on the circumstances. A course of action may include repair, replacement, refund or having the service performed again. Warranty assessments and decisions are at the discretion of the manufacturer.

BAT REPAIRS

Repairs do not come with any warranty as with any repair the strength of the bat will not be the same as it originally was and the repair is taken place to put in a usable condition, although we do our best to ensure the bat lasts as long as possible there is no guarantee that the bat will last 1 ball or 4 years after repair.

Other Goods Warranty

SOFT GOODS - PADS, GLOVES, THIGH PADS

Split seams/stitching are covered under warranty and the warranty period is 6 months. Wear & Tear including broken strap buckles are not included in Warranty under any circumstances

SHOES

Split seams/stitching/spike blowout or separation of the sole are covered under warranty and the warranty period is 6 months. Wear & Tear including stud threading is not included in Warranty under any circumstances.

KIT BAGS

Split seams/stitching/broken zipper & faulty wheel are covered under warranty and the warranty period is 6 months. Wear & Tear including breaking of wheels is not included in Warranty under any circumstances

HELMETS

A broken micro adjustment feature, out of the box irregular grille shape, out of the box loose inner shell is covered under warranty and the warranty period is 6 months. Wear and tear or any damage caused by impact of a cricket ball, careless handling are not covered under any circumstances

KASHMIR WILLOW / ALTERNATE WILLOW CRICKET BATS

Warranty covers complete horizontal or vertical splits and the warranty period is 6 months.

ALL OTHER PRODUCTS

Will be assessed by AT Sports and or the manufacturer on goodwill basis.

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Price Value Guarantee

Shop with us knowing you're getting the best value Australia wide with our Price Value Guarantee so you can ease your mind knowing that you're getting the best bang for buck!

What Is Price Value Guarantee

Within 30 Days after you purchase from us at AT Sports if you see the same product you bought at a cheaper price from one of our competitors contact us via email, message or instore and show us the item advertised and we will verify it to see items meet our terms and conditions and if they do we'll credit the difference for as store credit to use with in the next 12 months.

TERMS & CONDITIONS*

• Advertised product must be within AUSTRALIA only.
• Only brick and mortar retail store will be matched with
• Comparison price must include all the same services you bought as well as the product and also delivery to your door.
• Price and Product to be current, in stock in AUSTRALIA and ready for immediate sale
• Credit cannot be used during sale periods
• Additional promos, discounts will not be applicable along side the Price Match Guarantee
• AT Sports reserves the right to discretion and also to reject any Price Match requests we deem to be not within our standards.
• This does not apply if AT Sports prices drop as it is a PRICE MATCH With Competitors not with AT Sports them selves.
• AT Sports reserves the right to change our terms and conditions at anytime without notice

EXCLUSIONS

• Online Market Places including eBay & Amazon
• Garage/Warehouse only business's
• Competitor’s offers include cash back, bonus, bulk purchase, quantity limits or packages
• Offers not available to the general public - including trade, special event, club or membership offers
• Clearance, seconds, refurbished, ex-demonstration or display products.
• Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
• Pricing errors

Shipping & Delivery

Most orders with in Australia arrive with in 4-7 business days from dispatch, however delivery times can vary dependent on where the parcel is going or based on delays from deliver partners wich is out of our hands. If you need an item urgently contact us and we'll arrange an express option. For Orders within Australia we use either AusPost, Startrack, Sendle, Couriers Please, Aramex.

For estimated delivery time frame for our different delivery options

Standard - 4-7 Business days
Express - 1-3 Business days (Authority To Leave ONLY)

*NOTE - Unfortunately is an incorrect and un-deliverable address if provided we will not be able to provide a replacement for your order. 

Q: WHERE DO THEY COME FROM?

Our store is based in Balcatta WA in Australia (15 mins north of Perth) so keep that in mind as you may be subject to local import duties OUTSIDE Of Australia.

Q: DISPATCH TIMES?

Most orders from instore stock will ship the next day, depending on if the delivery partners driver come and collect which they do on most occasions and this is of course done after any extra prep for the order if it is required. Online stock orders may take 2-5 days extra to dispatch as we do the QnC Check instore for all orders before dispatch so we get all online orders dispatched from the Balcatta store to ensure only quality and fit products are sent.

Q: CUSTOMS & DUTIES (EXCLUDING AUSTRALIA)

If you're buying from overseas (Any Country Other Than Australia) you may be subject to local customs and duties. It is your responsibility to be aware of your local customs and duties rates and for the payment of the customs and duties rates. Refusal to pay customs and duties will result in you being charged the return shipping costs, any couriers charges and fines, customs fees to import them back into our possession and 15% restocking fee. 

SHIPPING COSTS

AT Sports uses a cubic weight based system to calculate shipping cost, so the cost will vary depending on content of the orders.

The table below shows rough costs for non-bulky items based on cubic shipped weights. If you order multiple items it will be charged the combined cubic weight. eg. 1kgs + 2kgs will be charged as 3kgs.

*SUBJECT To Change without prior notice

FREE Shipping Over $200

Yes we do provide free shipping for orders over $200 to AUSTRALIA but excludes some bulky items. As we are located in WA shipping costs can get un-affordably expensive especially when shipping over east or to rural areas for bulkier items so unfortunately we have to exclude some items from our Free shipping offer.

If your order contains both non-bulky and bulky items then shipping will be charged on the Bulky items.

*Excluded bulky Items Below*

 *SUBJECT To Change without prior notice 

HOLIDAY CUT OFFS

During the Holiday Season we do our best to get your order to you on time and all times stated for delivery are estimated times and unfortunately delays can occur. Our recommendation is if you would like to get the order prior in time for Christmas then place your order before the dates below.

*Based on Australia post recommended estimates, it is a recommendation but not a guarantee that items will arrive before Christmas.

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Members Program

We're looking for like-minded cricket lovers that live and breath the game just like we do, if that sounds like you then join our Members program today, its FREE!

By Joining you'll get amazing benefits such as

• On going Member Points Discounts
• Latest equipment Info, tips and reviews
• SMS Notifications for sales and deals!
• The first to know about Sales, Deals and new stock arrival!
• $15 (300 POINTS) Sign Up Bonus

Members Points

For every $1 you spend you earn 1 point and for every 100 POINTS you earn a $5 Discount.

You can earn up to a massive 3000 points ($150)! That can be used anytime within 12 months for any purchase over $100.

To CHECK Points, whilst signed in CLICK The floating Button at the bottom right hand corner (Desktops Members Points /  Mobile CROWN).

How to create an account

IMPORTANT! - In order to earn the points you must register the account prior to purchase and be LOGGED IN at the time of purchase as the points will NOT be added if you create an account after purchase.

CLICK The floating Button at the bottom right hand corner (Desktops Members Points /  Mobile CROWN) and sign up as simple as that!

How to redeem points ONLINE

Now, let us guide you on how to redeem points as a customer. That is really fun and exciting!

Step 1: Please make sure that you already joined the program by signing into your account

Step 2: Click Reward float button (Bottom right of the screen / CROWN on Mobile) > Redeem

Step 3: Select a reward program you want > click on Redeem button

Step 4:  Right after step #3, the coupon code will be shown. Please click on Apply coupon now to use that within the upcoming order. Coupon code will be saved at Reward list.

*NOTE Multiple discounts cannot be used in 1 order

How to redeem points INSTORE

Step 1: At the counter at the time of purchase on your mobile phone jump onto our website www.atsport.com.au and log in to your account

Step 2: Once logged in you should see "Current rewards Points Redeemable" and under that the total point accumulated.

Step 3: Show the points to our team member at the counter and let them know how many points you would like to use today and they will tell you the total discount in dollar value.

Step 4:  We will add the discount to your order and deduct the points manually from the back end and also add the points from that purchase ready for your next order!

TERMS & CONDITIONS

• Cannot be redeemed during Major Sales.
• The point earned on your current order will be available to use on the NEXT order.
• Cant redeem points in combination with other discounts
• Points earned expire if not redeemed with in 12 months
• Cannot Be Redeemed on CLEARANCE Items
• We AT SPORTS reserve the right to refuse/cancel any Loyalty Rewards Points membership at anytime without notice.
• Loyalty Rewards Points are non transferable
• It is your responsibility to make sure you know all of your login details, and keep all of your details up to date
• Minimum Purchase $100 to redeem points
• Subject to change without prior notification

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